I had a chance to dig into the nearly week-old Google Sidewiki today, and there’s plenty to like–and not like–about the product. Here’s my take:
* Sidewiki enables any page on the web to become social–from Chris Brogan’s tweet stream to the Walmart homepage or a Seth Godin blog post. Once users download and install Sidewiki (it’s free, and is an add-on to the Google Toolbar in Firefox and Internet Explorer, with Google Chrome support still to come), they can start commenting away in a window that appears to the left of the page.
[click to enlarge image below]
* In addition to making their own comments, Sidewiki users can also click “yes,” “no,” or “report abuse” to indicate a particular comment’s usefulness/legitimacy.
* For easy sharing and spreading across the social web, each comment also has a unique URL and buttons for posting to Twitter and Facebook.
* Sidewiki also continues the trend of distributed and fragmented online social conversations. From blog posts and their associated comment threads to Twitter to Facebook to FriendFeed and now to Sidewiki, users continue to take their reactions and commentary anywhere across the social web.
* Brands and site publishers have no say over the content that appears in Sidewikis alongside their web pages. That means no moderation controls; no options to instantly kill spam, malicious, or obviously off-topic comments; and no obvious way to reply to a particular comment. There’s also no notification system to alert publishers to new Sidewiki posts on their sites. Jeff Jarvis says this is all a dangerous receipe.
* Brands and content creators are ultimately at the mercy of a “Google algorithm,” which determines the order of the comments and even whether they appear at all. According to Danny Sullivan, user voting and flagging, a “user’s reputation,” and “a user’s history” are all a part of the algorithm.
* As some measure of good news (though this could be debated), all Sidewiki entries are tied to specific Google users and their Google profiles, so anonymous comments are not allowed.
* Brands that aren’t doing so already should install Sidewiki and begin regular monitoring of Sidewikis next to key landing pages and new social-media content on their sites. Companies should also claim their site(s) through Google Webmaster Central, giving them the right to post or edit the comment that appears atop the Sidewiki.
* Absent any real control for content publishers, Sidewiki’s initial success will depend on the robustness of its algorithm and users’ trust of the product. That will require a level of online community building and engagement that John Battelle says isn’t part of Google’s MO.
* If early activity to corporate pages is any indication, the devolution of Sidewiki pages into a digital wasteland is certainly possible (hope I’m wrong here). Two of the first three Sidewiki comments to the Dell homepage, for example, are clearly spam–and yet they remain. Only a welcome message to commenters from Dell’s Laura Thomas is legit.
[click to enlarge image below]
* Sidewiki is all about Google’s algorithm, remember, so the integration of Sidewiki content into search is inevitable, and brands–both corporate and personal–should keep a watchful eye on Sidewiki’s impact to their search-engine results.
Update: Google’s contextual ads aren’t part of Sidewikis … yet, but you can bet they’ll be integrated into the product sooner rather than later. Here’s Jason Falls’ take on what’s coming:
[R]emember what Google does best … serves up relevant advertising in search results. I would expect your competitors will have the opportunity to place their ads on your Sidewiki soon, too. (Of course, you would be able to place yours on theirs, too.)
Decidedly mixed, in my view. The continued power shift to consumers on websites is an inevitable byproduct of Sidewiki, and that’s not necessarily a bad thing. But the threat of threat of unmanageable comment abuse on high-profile web pages also looms large. Let’s file this under the “be diligent and vigilant” category.
Sidewiki is open for business on BryanPerson.com
Not that you need my permission, of course, but you can comment on Sidewikis throughout this site at any time!
9 Responses
Aaron Strout
30|Sep|2009 1Bryan – great write up. I’ve heard a lot about Google’s Sidewiki but didn’t really understand how it worked. You did a nice job of explaining it and then providing some of the pros and cons of its usage. Thanks for once again delivering the value.
Best,
Aaron
BryanPerson
30|Sep|2009 2Happy to help, Aaron. I wanted to share what I had learned!
Tamara Gruber
30|Sep|2009 3Bryan,
Nice write up and saved me the trouble of digging into it more deeply myself. I have to say from what I have heard and read so far, I agree with your conclusions. As a user, it could add great value or be a junkyard. As a website owner, I’m troubled by the lack of automated monitoring and alerting when new Sidewiki comments are added.
I think another question is — if Sidewiki takes off and really impacts SEO, do we ditch blog comments and encourage Sidewiki commenting instead? I’ll be keeping a close eye on it as it develops.
Jay Ehret
02|Oct|2009 4So here is what Google is saying to you: “Your site is not your own.” You build a site and Google finds a way to profit from it, with or without your permission. If Seth Godin doesn’t want to allow comments on his blog, Google says “that’s too bad, because your getting them anyway. You want moderated comments and reviews on your site? Too bad, you don’t get them.”
Advertising will be the interesting thing to watch. When ads start appearing in sidewikis on brand home pages, you can expect the lawyers to get busy. Let’s say I’m Amazon and I just paid nearly a billion dollars for Zappos. Yet in all my Zappos product pages are Google ads for competitor’s shoes. I’m going to sit still and let that happen? Not likely.
Ian Orekondy
03|Oct|2009 5Bryan – there are actually some page types where Sidewiki comments are NOT available, at least currently. And while there are definitely a lot of bugs to be worked out with Sidwiki, the Troubleshooting page reveals some interesting insights into how brands, especially regulatory-sensitive brands in the pharma industry, may potentially be able to limit how Sidwiki integrates into their sites.
For example:
“The Sidewiki button will appear grayed-out when comments are unavailable for a specific page.”
One reason why Sidewiki comments are unavailable:
“The page you’re on is a secure or internal page
Sidewiki currently does not support comments over internal or SSL (https) encrypted pages.”
Obviously, SSL encrypted pages are not indexed by search engines, so if brands were to make more of their pages SSL encrypted in an effort to keep Sidewiki comments from their pages, they’d sacrfice their SEO rankings and lose a main source of low-cost site traffic.
Ian
Ian
BryanPerson
04|Oct|2009 6Ian: Thanks for the insight, and hadn’t come across this yet. But sure enough, no Sidewiki entries are allowed, for example, when I’m logged into my online banking account (a secure sight).
But I suspected that brands and companies would be shooting themselves in the foot by encrypting their public pages just to keep out Sidewiki comments.
For others reading this comment stream, here is the Sidewiki troubleshooting page – http://www.google.com/support/toolbar/bin/answer.py?hl=en&answer=157471
Google Sidewicki: Brandjacking? or the Future?
06|Oct|2009 7[...] as Bryan Person acknowledges, this presents a conversation appearing alongside a brand’s own sites that they have no [...]
Doug Haslam » Blog Archive » Google Sidewiki: Brandjacking? or the Future? (w/ Bonus Content)
06|Oct|2009 8[...] as Bryan Person acknowledges, this presents a conversation appearing alongside a brand’s own sites that they have no editorial [...]
Daniel
23|Oct|2009 9Google SideWiki reminds me a bit of the StumbleUpon comments section:
- you have to have the plugin installed to view it
- you can say whatever you’d like
But if it’s something that takes off, brands should at least monitor what’s being said on the SW pages, even if just to listen.
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